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According to the Ministry of Economic Development, in July 2020, the activity of requests for public services reached the pre-quarantine level, and the number of requests for public services in electronic form has increased by 500 thousand per week. This is reported in the next analytical review prepared by the Ministry of Economic Development.
If in January-February 2020, on average, 2.7 million requests were received through the MFC per week, and 3.9 million requests were sent to the UPSS portal, then in July 2020 this ratio became 2.6 million in the MFC and 4.3 million in the UPSS. Thus, the disparity between receiving public services offline and online has grown and continues to persist. This is largely due to the transfer of some users to online and consulting support of MFC offices that assist applicants in submitting requests via the Internet.
In the last week of July, the most popular service in electronic form was informing insured persons about the status of their individual accounts in the mandatory pension insurance system - from July 27 to August 2, 410,409 requests were received for this service only. Upon providing this service, users left 35,096 ratings, 28,280 of which are positive, 5,150 are neutral, and 1,660 are negative.
The new survey also contains excerpts from the OECD report on the creation of an "Action plan for assessing the digital economy", one of the indicators of which was the number of people using public services via the Internet.
In addition, the issue announces a pilot project in the MFC of 10 regions of Russia on the organization of interaction between citizens and entrepreneurs with regulatory authorities, details of innovations in the adopted laws "On mandatory requirements in the Russian Federation" and "On state control (supervision) and municipal control in the Russian Federation".