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Today, at the virtual award ceremony of the WSIS Prizes 2020, the project of the Ministry of Economic Development "Your control" in the E-government category was declared the champion.
The WSIS Prizes 2020 is the largest international event to recognize the best practices in the field of information and telecommunications technologies, held under the auspices of the United Nations. This year, 800 participants from around the world applied for the award, of which 354 projects were nominated for online voting. Based on the results of online voting, 5 applications were selected in each of the 18 categories.
"Your Control" is a system for monitoring the quality of public services, the purpose of which is to enable citizens to assess the effectiveness of the activities of departments heads and public service centers. The system allows building a dialogue between society and the state through feedback: each citizen can evaluate the quality of the service provided online, via SMS and telephone surveys, touch information terminals, or on the website "Your Control".
"During the system operation, citizens left 604.1 million ratings and 968.5 thousand reviews on public services provided. Feedback allows us to objectively evaluate and improve the work of departments and centers of public services," Vitaly Zlobin said, Director of the Department of Quality Assurance of public services to the population and performance of public functions.